Slotornado Privacy Policy

At Slotornado, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we at Slotornado collect, use, store and safeguard your information when you visit slotornado.com, register an account, or use any of our services. By creating an account with Slotornado Casino, you agree to the practices described below. If you have questions about how we handle your data, you can read this policy carefully or contact our support team.

Who We Are

Our platform is operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence no. 0000064 issued by the Tobique Gaming Commission. Throughout this document, "we", "us" and "our" refer to Metlait SRL as the operator of Slotornado.

Information We Collect

When you use our services, we collect several categories of information necessary to provide you with a secure and compliant gaming experience. We collect this information directly from you, automatically through your use of our site, and sometimes from third parties such as payment providers or identity verification services.

• We gather registration details such as your name, date of birth, email address, phone number and residential address
• We collect identity verification documents, including proof of identity and proof of address, as part of our KYC obligations
• We record your transaction history, including deposits, withdrawals and currency preferences (EUR, USD, AUD, CAD, NZD or crypto)
• We track your gaming activity, including games played, wagers placed and loyalty status points earned
• We collect technical data such as your IP address, device type, browser information and login timestamps
• We retain customer support correspondence, including live chat transcripts and email communications

How We Use Your Information

Here at Slotornado, we use your personal data for the purposes outlined below, always in line with applicable data protection laws and our licensing obligations under the Tobique Gaming Commission.

• We use your data to verify your identity and confirm you meet our eligibility requirements
• We process your transactions, including deposits via Visa, Mastercard, e-wallets, bank transfer and crypto through CoinsPaid
• We use your information to administer bonuses, the VIP Club, and loyalty rewards across our 30-level programme
• We monitor activity to detect fraud, money laundering, and breaches of our excluded countries policy
• We send you communications about promotions, unless you have opted out
• We use aggregated data to improve our games library, site performance and customer support quality

Legal Basis for Processing

Our processing of your data is based on several legal grounds: the performance of our contract with you under our General Terms and Conditions, our legitimate interests in preventing fraud and securing our platform, compliance with legal and regulatory obligations, and, where applicable, your consent for marketing communications. Our Slotornado platform processes data only to the extent necessary for these purposes.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in order to operate our services effectively.

• We share data with payment processors, including Tronabriz Limited for Paysafe transactions and CoinsPaid for crypto payments
• We share information with identity verification providers to confirm your KYC documents
• We disclose data to regulatory authorities, including the Tobique Gaming Commission, when legally required
• We may share data with alternative dispute resolution providers such as EGIS if a dispute arises
• We share data with IT and hosting providers who support our technical infrastructure

Crypto Transactions and Data

If you choose to deposit or withdraw using cryptocurrency, we use the Coinbase Converter real-time rate at the moment of the transaction. We record these transactions in the same manner as fiat payments, and this data is subject to the same protections described in this policy. We do not support exchange between crypto and fiat currencies, and our internal business currency remains EUR for accounting purposes.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and accounting obligations. Identity verification documents, transaction records and communication logs may be retained for several years following account closure, as required under our licensing framework.

Cookies and Tracking Technologies

Our Slotornado site uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our separate Cookie Policy.

International Data Transfers

Because we operate across multiple markets, including dedicated locales for Canada, Australia, New Zealand and Germany, your data may be transferred and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfer is conducted securely and in compliance with applicable data protection standards.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights wherever they apply.

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including direct marketing
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@slotornado.com.

Restricted Jurisdictions

We do not offer real-money services to residents of excluded countries listed in our General Terms and Conditions. If you access our services from a restricted jurisdiction, we are not obligated to process your data for gaming purposes, and any associated winnings or payouts may be forfeited. Players from Sweden are additionally excluded from bonuses, promotions, the VIP programme and loyalty point exchanges, though their basic account data is still processed in accordance with this policy.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorized access, loss, misuse or alteration. We at Slotornado regularly review our security practices, including encryption and access controls, to keep your information safe. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Slotornado Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team, available 24/7 via live chat or email at support@slotornado.com. For disputes that cannot be resolved directly with us, you may contact EGIS, our alternative dispute resolution provider, at disputes@egis-adr.com.